Data Deletion

Last updated: 12 July 2026 · Effective: 12 July 2026

You have the right to request deletion of your personal data. This page explains how to make a request and what to expect.

How to request deletion

To request deletion of your data, email hello@convoup.com from the email address associated with your Convoup account and include:

• Your full name and organisation name
• The email address associated with your account
• A clear statement that you are requesting data deletion

What happens after you request

• We will acknowledge your request within 3 business days
• We will verify your identity before processing the deletion
• Deletion will be completed within 30 days of identity verification
• You will receive a confirmation once deletion is complete

What data is deleted

Upon successful deletion, we will remove:

• Your account credentials and profile information
• All contacts and conversation data you brought into the platform
• Campaign and automation data
• Usage logs and activity records

Data we may retain

We may retain certain data as required by law or for legitimate business purposes, including:

• Financial records required for tax or accounting compliance
• Records necessary to enforce our Terms of Service
• Aggregated, anonymised data that cannot identify you

Data export

In addition to deletion, you have the right to request a copy of your personal data in a structured, machine-readable format. To request a data export, email hello@convoup.com with the subject line “Data Export Request” and include the email address associated with your account.

Contact

Questions about data deletion? Email hello@convoup.com or write to UpGreat World Pvt Ltd., Welldone Tech Park, Sector 48, Gurugram – 122018, Haryana, India.